TA
Thys A

1 reviews | Active since May 2021

26 May 2021, 15:22

********** activity

Yesterday money was withdrawn from my account R1500. I contacted Tyme Bank and was told it is a system glitch and the money will be in my account today. Money is still not in my account and nobody at the call centre or the kiosk is able to assist. This is unacceptable. I do not have any money for food and I had a dr appointment which I had to cancel. A business deal fell through as I did not have the money to pay. Who will take responsibility for loss of income. I have spent over a R100 on airtime to phone and R100 petrol to go to pick and pay Lambton to the kiosk for assistance. I am very disappointed in the service I received. I was told the team leader will phone me back nobody contacted me. Customer service is up to @#$$÷. Call centre number *** and one of the Guys I spoke to from the lady at the kiosk name is Stephen he is her supervisor and his number is *** and could also not assist. No I must wait until God knows when.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Aug 2021, 12:19
Official
Hi Thys, 
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, Please send us your Account Number and Contact number so that a consultant can contact you. The TymeBank Team 
We hope to talk to you soon.