*****ulant bank

In November 2021 i bought clothes cost R3126.00 from Shein online shop.,they sent the clothes via Aramex unfortunately i didnt get the clothes coz Aramex was hijacked on the way to deliver my clothes on the 14 Dec 2021. On the 23 Dec Shein refunded my money and they told me if i didnt get it within 14 days i must contact my card issuing bank. I contacted Tyme bank,they asked me to send proof of refund from the merchant. Saturday 8th Jan i emailed proof to Tyme bànk ,Monday the 10th Tyme bank sent me email saying they still waiting for proof ,i resend it again to *** ,they responded saying they got my email they will respond to me within 1 bussiness day ,today Wed 12 Jan i called Tyme bank ,they told me they didnt get my proof. I told the consultant i sent it twice ,she asked me to hold the line ,i hold the phone without anyone getting back to me until my airtime get finished.I am very dissappointed about their services whereas they dont even have offices to contact when you have a problem.You have to send emails after they keep on denying getting the emails .