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Theunis J Van der Merwe

1 reviews | Active since Jul 2011

23 Sept 2019, 16:29

***** Victim No Priority

Thanks to Tyme Banking making it so easy to open up an account with them I have now become a ***** victim. Not only that, it has taken me two separate trips to the police station due to lack of communication. Lindewe, Lucas & Lisa at this bank could not even pass on the correct information to S.A.F.P.S in order for this issue to have been resolved. After countless of phone calls and having to have spoken to Shaun Pillay and a Caroline nothing has been resolved. This is the worse customer service experience I have received ever. No one is willing to help and just want to take a message or pass you on as soon as the phone is answered. I would have thought that someone can take responsibility for a mistake that happened at their organisation and was missed. I am a victim here all my accounts are locked and no one seems to be willing to assist in getting this issue resolved. Again worst service ever. Tyme Bank? More like Crime Bank.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply26 Sept 2019, 09:05
Official
Hello Theunis, thanks for writing to us. 

Please email *** with your contact details and case ID so that we can follow up on this and get back to you. 

We look forward to hearing from you,
The TymeBank Team