SH
Sibongile H

1 reviews | Active since Jan 2023

25 Jan 2023, 19:42

***** on my account

Fruad on my account. Poor service and bad service and incorrect information given by people who work for tymebank. I had a transaction on my account of over R931 on my account on the 24 of December 2022 and was advised to fill the form which I did and was told it will take 20 working days for investigation and called back on the 9 of January 2023 ans was told my case was resolved and I will get my money back within 10 working days and when I called again story has changed and the say that case has not been resolved. **** I want my money back I work hard for that money. that why they don't have offices so they can **** people easy. I spend so much money on airtime. When I was told an investigation officer will call me and that never happened. Poor service

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Replies (4)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply26 Jan 2023, 16:40
Official
Hi  Sibongile, thanks for getting in touch. Oh no, that doesn't sound good. Please send us your case number and we'll follow up with our team to fix this as soon as possible. Huge apologies for any inconvenience caused. The TymeBank Team 
SH
Sibongile H's update27 Jan 2023, 14:26
Reviewer Update
good day

my ref number is: GFD-72040
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply31 Jan 2023, 10:53
Official
Hi Sibongile. The status of your case: Refund in process. The TymeBank Team
SH
Sibongile H's update31 Jan 2023, 11:39
Reviewer Update
Good day.

How long will the refund take as when I called on the 9 of January was told the same that never happened after awaiting as advised for 10 working days.