***** in my Tymebank Account

On the 3 November 2021, there was transaction of R99.99 happened in my account. Later on when I realize, I called Tymebank and told them that money I didn't authorize is out of my account. The card that is used is Smart Shopper Card that I don't even have. The card no is ***60 2135 and it is link to my account, I don't know how 🤷. I was given case no: ID UCS-16390 and they promised to come back to me within 8 hrs after they done their investigation. Till today, I'm still waiting for their call. They even cancelled bank card and tell me to go to one of their kiosk to replace or get new card. And I hope I won't be charged for card replacement as it is not my fault. What I want is my money back in my account