***** Department Unprofessional

Tyme Bank is giving me a serious problem when it comes to the ***** department. My account is locked due to ********** activity (which they never followed up on) so they locked my account. When I ask the consultant to unlock my account cause i want to do transactions and transfers, i am then directed to the ***** department. i never get through to them cause they are always unavailable./

this is very unprofessional.