***** department

Hi I had a ********** case where I lost R5650 and I don't know how it happened. I reported to the ***** department and they open a case. I waited for for days and keep on calling them ,then they finally call me back after a week. They said they came to a conclusion that I have taken my money myself because they said I used my original login details. But that was not true because I have my card with me and my phone was with me too.