SM
Salome M
1 reviews | Active since May 2019
10 Feb 2022, 18:21
*****.
My worst nightmare happened today. I was de*****ed about R11000 from my TymeBank account and by God's grace I noticed before they could take more money which would have been worse than the R11000. I called the customer service and the person who assisted me was patient, understanding and sympathetic to my situation. A case of ***** was opened and I will now have to wait for the investigation.
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
11 Feb 2022, 07:55Hi Salome, we're glad to hear that you got assisted. You'll use the case number to follow up on the issue if you don't get feedback after the stipulated mentioned time on the SMS notification. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply11 Feb 2022, 07:55
Official
Hi Salome, we're glad to hear that you got assisted. You'll use the case number to follow up on the issue if you don't get feedback after the stipulated mentioned time on the SMS notification. The TymeBank Team
SM
Salome M's updateReviewer Update
14 Feb 2022, 17:49Got feedback from the investigation. The positive is that they responded ealier than the expected time but unfortunately only R3000 of the R11000 was recovered. I am not happy with tymebank's response though becaus it is so vague "TymeBank: Our investigation on your ***** Dispute is complete. No refund will be processed to your account". No explanation whatsoever. I've moved what was left in my account to an ABSA account I've had for 20 years now and have never experienced any hustles. I'm sticking to the tried and tested THANK YOU. BYE TYMEBANK. 👋 👋
SM
Salome M's update14 Feb 2022, 17:49
Reviewer Update
Got feedback from the investigation. The positive is that they responded ealier than the expected time but unfortunately only R3000 of the R11000 was recovered. I am not happy with tymebank's response though becaus it is so vague "TymeBank: Our investigation on your ***** Dispute is complete. No refund will be processed to your account". No explanation whatsoever. I've moved what was left in my account to an ABSA account I've had for 20 years now and have never experienced any hustles. I'm sticking to the tried and tested THANK YOU. BYE TYMEBANK. 👋 👋