***** committed on my TymeBank account and TymeBank is being evasive

Really disappointed with TymeBank and its pathetic services that also appears to condone ********** activity. I opened an account in February and obtained a bank card from the Pick n Pay in Brackenhurst. In mid-March I Transferred R5000.00 into my TymeBank account via an immediate transfer from my FBN account however only a little over R4000 reflected in my account. I followed up endlessly with TymeBank in vain. The only account of where my money went is that an online purchase miraculously took place, however, TymeBank cannot tell me which vendor this miraculous online purchase took place with so I could not contact the supposed "vendor" to enquire which address the purchased goods were delivered and who they were delivered to. Some of the customer service staff are pathetic, rude and annoying to deal with. I have never experienced such ******* service.