***** CASE ***

All steps were followed a case from saps was opened(case no.25/06/2022) all supporting docs were supp****. 15th June Motshidisi Matambuye contacted me with feedback advising me with good news stating that she traced some of my funds amounting to R57650 where the **********’ transferred money from Tymebank into Nedbank I was advised that my funds are secure as Nedbank is holding a total off R100000.00 in that account where R57650 were my funds further to that I was advised that my funds would be transferred back into my account within days as Tymebank was just to sign a disclaimer form Between Tymebank and Nedbank and was promised that I will definitely receive my funds bank in my account. I was really pleased with the level of service at the time and commended Matshidiso and Tymebank on social media platform Hellopeter.co.za. After 7 days of waiting for my funds I contacted Tymebank and spoke to Motshidisi Matambuye and was advised that I should give her more time as she is still awaiting disclaimer and was promised not to worry that my funds will be returned. Days after she advised that Nedbank is not being compliant and also advised the level off unprofessionalism that she is dealing with as Nedbank advisor Deenan is saying that his client from Nedbank is stating that the funds received were for goods purchased, he also went as far is sharing customers info totally against the popia act and advised Matshidiso that myself and her should contact Miss Yan client from China( ***,*** ) Nedbank (Denan )also disclosed clients email address and asked us to email Chinese client saying that there is a language barrier. From being de*****ed to being told my funds are secure and then being asked to contact the actual ********** account holder, The Banks are not being compliant and definitely going against the rules and regulations of the FSB sadly as A customer I am not being treated fairly. Please release my funds as I will be taking this further to the banks Ombudsman. As a customer I have followed the correct processes required from Tymebank , Nedbank advised Tymebank funds are secure as well as Tymebank promised me several times on the recorded line that I will get my funds now I am at the point of complaining. Please release my funds and I cannot be de*****ed again especially from Banks and I am not authorised to call numbers supp**** by Nedbank on behalf of their clients.