***** and Protection of customers by TymeBank is terrrible

I would like to report this case regarding an error that I did. I accidently transferred cash to an incorrect account by using an incorrect cellphone number. The error occurred on the 29 November 2021 by using the TymeBank app Sendmoney. I accidentally punched the last digit incorrect and sent an amount of R1500 to an incorrect recepient.

I immediately called the numbers and it was answered but the person after realising that the call was regarding the cash. They immediately hang up and the number could not go through for the whole day.

Now, The issue here is that TymeBank app feautures are not bank proof as cellphone numbers are not linked to accounts. The number to send to can only be a TymeBank account holder. But before paying, the app does not provide the name of the holder for security and protection of its customers.

I called the TymeBank customer care intending to reverse the transaction or even report the error. But all that was done was to call the number to convince the person to return the cash. Now it seems to me that there is no ***** and protection unit.

I had all the proof to show that the money came from my account and went to an incorrect cellphone number but nothing could be done either suspend the account of the suspect or even treaten to do such.

I am now intending to open a case with the SAPS as theft and ***** in this country is very bad to the marhinalised, who are unable to take these cases to the justice/court system.

I will further raise this to the Ombudsman as I do feel that the ***** and protection of customers by TymeBank is terrible.