***** ACTIVITY

I have never been so disappointed by a bank like Tymebank it's been a week since my account is on Hold due to ********** activity on my account. I have been calling, if I'm not listening to loop music until I run out of airtime, I get the same response that it's still being investigated and are working on my query! Nothing seems to be happening despite the escalation I was told has been submitted. Really not impressed with how the "investigation" is being handled, no updates, no text or email communication, the only text I received was a reference and that's it. Honestly this feels like an inside job why is this taking so long to resolve when I gave a clear and full story of events.