*****

On the 26 of December R11000 was ****** from my goal savings account transferred to my normal savings account... I notified the bank the same day and spoke to a consultant by the name of Nkele and she told me someone downloaded the Tyme bank app minutes apart from me on another device... How does a digital Bank not pick that up and allow 2 different devices download an app on one account number at almost the same time without notifications unless it was an inside job... I was sent an email on the 31st telling me that I was negligent and they won't be able to refund me anything... I've been saving that money for my child for school from July last year and didn't even have a card because I had plans for it... pls help