For Tyme Bank I am just a process - for me this is my life and they have no care

To Reverse a payment with Tyme bank is the worst ever - the robotic answsers and I have been calling daily for funds that have been incorrectly debited on my account. Everyday you call in, you stay on the queue with an agent who cannot even take initiative like reading the notes on their system or checking how far the query is, not even being able to tell you what is currently happening and what you can expect next - speaking to an AI is much better than the agents. Today I even asked for a team leader- I was left on the line for 40mins while the agent just ignored the call. It cost me close to R50 just to hang on. I sent an email, till now no response. *** bank