FLAW in TYMEBANK APP stole money from my account! "Customer services" non existent ! AVOID!

AVOID AT ALL COST! I was one of the first to get excited about South Africa's Digital Bank... The sign up was fairly easy and knowing that there was a respectable businessman behind this bank made me believe this is a good move. On Paper it makes 100% sense to bank with TymeBANK.... UNTIL you have to deal with their non exisiting "Customer services deaprtment" After their app STOLE money from my account on the 4th of May, I logged a call with the above department after holding the line forever. I only reached a person who could not help me but he promised that the back office will look into the matter. It is so very clear from the evidence I gave them that the App stole my money and that I should be refunded! I received an sms to say they will get back to me on the 6th...which they did not.... I called them again to follow up. Holding the line for over 30 minutes is not uncommon when dealing with TymeBANK. Once you finally speak to an agent, they only take down your details and make promises that they will get back to you... but that never happens! I even called the headoffice in Rosebank and you simply cannot get past the reception lady who refuses to put you through to Management and only promise to take down your details again so she can follow up with the same department who failed to sort out the problem for 6 days. One hilarious excuse was that the experts who knows how the goalsave accounts work are only in later today so they cant help me right now... or the manager is not in today! Does an entire bank only have one manager and 1 "expert" who can solve a tiny issue such as this? several emails to the ********** address went unanswered ( as the person who reads emails are probably also not in today ) I even tried the ***** department who was unable to assist me. Katleho Mothupi tried to help by emailing Bongani Maponya ( both Tyme Bank staff ) but no response... I even mailed Bongani again this morning to follow up. What a shame that the staff at the new bank I was rooting for turned out to be as unhelpful as they are. I will rater return to my old traditional banks. I KNOW they ***** me over with fees.... but at least they pick up the phone when I call. I am closing my account today. If your App can ***** R10 it can ***** R100 and it can ***** R10 000.00 so I no longer have trust in your system... and when you are unable to trust the security at your bank, and your money disappears, then it is time to go back to the old way of doing things.... what a pity!