Feeling helpless and ignored

Ref number RT 624 I have logged this querie on 25 December. I do understand that there was a lot of public holidays in between BUT now it is ridiculous. So I will be closing my account at Tyme Just waiting for this to be resolved. I paid R4000 in error to a company account. I need it back. I also still have to pay the whopping R75 for the pathetic service you are rendering. If you acted sooner it would have been sorted. Please provide me with the date you have contacted FNB. it feels as if my hands are cut off. I cannot even resolve this matter out of my own