BF
BLAINE F
1 reviews | Active since Jul 2025
10 Jul 2025, 08:46
Feedback
I called the call center to report a case of ***** and to request a refund. The agent advised me that because it was still early I would receive my funds back. This morning I call to follow up and nothing has been done to get my funds back into my account we are talking about R 15 000. I need urgent assistance
Helpful (0)
Replies (8)0
Replies (8)
GoTyme Bank | Formerly TymeBank's replyOfficial
10 Jul 2025, 08:57Hi Blaine,
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
GoTyme Bank | Formerly TymeBank's reply10 Jul 2025, 08:57
Official
Hi Blaine,
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
We want to extend our sincerest apologies for the delay in responding to your recent inquiry. We understand the importance of timely communication and regret any inconvenience this may have caused. A Social Media Resolution Specialist will be in contact with you shortly to assist. Thanks for bearing with us and giving us a chance to turn this around for you.
BF
BLAINE F's updateReviewer Update
10 Jul 2025, 10:11I have spoken to multiple agents regarding this matter and all of them give different information and feedback. I am no further along in getting my money back. I have still not been contacted by the representative you said would contact me. I still have no feedback i still don't have my money back. Just wrong and contradictory information
BF
BLAINE F's update10 Jul 2025, 10:11
Reviewer Update
I have spoken to multiple agents regarding this matter and all of them give different information and feedback. I am no further along in getting my money back. I have still not been contacted by the representative you said would contact me. I still have no feedback i still don't have my money back. Just wrong and contradictory information
BF
BLAINE F's updateReviewer Update
10 Jul 2025, 10:41Yet I received and email saying that the case has been resolved. Resolved how and where when i have no feedback and my funds have still not been refunded.
BF
BLAINE F's update10 Jul 2025, 10:41
Reviewer Update
Yet I received and email saying that the case has been resolved. Resolved how and where when i have no feedback and my funds have still not been refunded.
BF
BLAINE F's updateReviewer Update
10 Jul 2025, 12:01Still waiting
BF
BLAINE F's update10 Jul 2025, 12:01
Reviewer Update
Still waiting
BF
BLAINE F's updateReviewer Update
10 Jul 2025, 13:03This is pathetic service. You said an agent would contact me shortly now you saying 2 - 3 days which is it. Please refund my R 15 000 to my account as a matter or urgency. I will be reporting this to the banking ombudsman as well
BF
BLAINE F's update10 Jul 2025, 13:03
Reviewer Update
This is pathetic service. You said an agent would contact me shortly now you saying 2 - 3 days which is it. Please refund my R 15 000 to my account as a matter or urgency. I will be reporting this to the banking ombudsman as well
BF
BLAINE F's updateReviewer Update
10 Jul 2025, 13:55I have received feedback from nedbank the account has been frozen and my funds are still there.
Please ensure that it it refunded back into my tyme bank account by Close of business today
Please ensure that it it refunded back into my tyme bank account by Close of business today
BF
BLAINE F's update10 Jul 2025, 13:55
Reviewer Update
I have received feedback from nedbank the account has been frozen and my funds are still there.
Please ensure that it it refunded back into my tyme bank account by Close of business today
Please ensure that it it refunded back into my tyme bank account by Close of business today
BF
BLAINE F's updateReviewer Update
11 Jul 2025, 08:53Please advise on the status of my refund. I spoke to Mali yesterday and shared all the relevant documents with her. I tried calling the contact centre at 18h30 with there being no answer. Please advise urgently in this matter
BF
BLAINE F's update11 Jul 2025, 08:53
Reviewer Update
Please advise on the status of my refund. I spoke to Mali yesterday and shared all the relevant documents with her. I tried calling the contact centre at 18h30 with there being no answer. Please advise urgently in this matter
BF
BLAINE F's updateReviewer Update
11 Jul 2025, 16:08Still no response. Pathetic service.
BF
BLAINE F's update11 Jul 2025, 16:08
Reviewer Update
Still no response. Pathetic service.