FEED UP

On the 2/11/2020 i went to Boxer supermaket i swiped my Tyme bank card which they say never went through.I there after drew the money and paid but on account the amount went off.I called them on the 03/11/2020 filled the dispute form and got a case number.From then i have tried calling them every day and they said 5-7 working day the 7 days are up still no reversal.this is what they say now Our customer support centre says the case was escalated to our payment department 2 days ago and it takes up to 10 days for feddback. The TymeBank Team.Another flipen 10 days for your own money,not even theirs . and the call centre ppl really dont know what to say.