Faulty Bank Card

I opened my account at a Bank Kiosk at PnP Wynberg, Cape Town, a few months ago.

I am highly disappointed in their customer service response rate. I have tried to come into contact with their support centre previously and did not receive the help I needed regarding my faulty bank card. I barely used the card (they can see this on my transaction records) and it's already faulty. I was embarrassed on a few occasions, at the point of sale, when I receive error messages such as 'Transaction Declined', even though I had sufficient funds.

I went to the same kiosk where I opened my account to enquire why this was happening. The agent mentioned that there's something wrong with the card, and that I needed to replace it at a cost of R70.00! I was totally shocked because I barely used the card and did not have it that long. Why was I responsible for this? The agent, in my opinion, did not handle the matter professionally and wasn't friendly either. She insisted that I pay R70.00 for a new card.

To date, I've been gravely inconvenienced, as a result. I cannot make withdrawals, or pay at the point of sale. Instead, I have to go to a PnP store to make withdrawals or deposits at the cash register. For this to happen, I need to have airtime to access the App. 😞

How do we resolve this issue?