Failure to reverse funds that was deducted although the transaction failed

On Saturday 28 October 2023 I was transferring money from my Tyme Bank Account to my FNB Account via Payshap. I was given an OTP for the transaction but it showed me a pop up that my transaction failed. However, the R492 was deducted from my account balance and I received no payment into my FNB account. I tried to contact Tyme Bank over the Weekend but I couldn't get through to their online service. The bad part about their helpdesk you can only call via a share call number and it takes more than 15minutes for your call to be answered. After my first call and a horrible experienced with the first consultant at my second attempt and R40 airtime later I was assist by another horrible consultant who manage to lock my enquiry and provide me with a reference number GTQ8667, and a promise that the matter will be resolved within 24 hours. It is almost 72 hours and yet no progress. I spoke to another *********** consultant who informed me the matter is still unresolved costing me another R20 in airtime money. I am a full time student at Rhodes University and need this money to pay my Rent which is already two days late today This matter is causing me to stress and it affects my preparation for my exams that I am currently completing. I am currently serving on the SRC as the Oppidan Councillor serving 3500 off campus students. I am launching a campaign discouraging people to signup with Tyme Bank also to start a group to make people aware nationally about the bad service delivery of Tyme Bank. They can Google my name and learn more about how influential I am