FC
FZ C
1 reviews | Active since Oct 2019
07 Apr 2022, 16:25
failed to assist me very casually
tymebank refuses to assist me in activing my credit card, or provide me with my pin & updating it. their phone lines don't work & I have been asking them to phone me back. then they don't assist me with any of the above mentioned, because they want me to waste yet more airtime on their phone lines, that i have not got anymore due to their faulty lines. so their switchboard does not allow assistance since it claims that my contact number is not my contact number. very *********** from their rcs division to fail to assist me, yet again. i ask for an email address for assistance and i am put though to the switchboard repeatedly.
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Replies (3)FC
FZ C's updateReviewer Update
08 Apr 2022, 09:11Tyme Bank you have not assisted me
Your incoming phone lines do not work.
You have made me lose a lot of airtime already trying to do this.
Your incoming phone lines do not work.
You have made me lose a lot of airtime already trying to do this.
FC
FZ C's update08 Apr 2022, 09:11
Reviewer Update
Tyme Bank you have not assisted me
Your incoming phone lines do not work.
You have made me lose a lot of airtime already trying to do this.
Your incoming phone lines do not work.
You have made me lose a lot of airtime already trying to do this.
FC
FZ C's updateReviewer Update
08 Apr 2022, 09:15after they have wasted hundreds of rand of my airtime
this is the private reply they give me
"TymeBank's reply:08 Apr 2022, 08:12
Hi there, You can dial *** from the phone registered with Credit Card
Listen to Intro and Dial/Press 2 on your phone to Activate or receive your PIN
Press 2 to get your PIN
Add your ID number as instructed
Add the last 4 digits of your credit card
New Pin will be read out. You cannot create your own pin for a credit card."
this is the private reply they give me
"TymeBank's reply:08 Apr 2022, 08:12
Hi there, You can dial *** from the phone registered with Credit Card
Listen to Intro and Dial/Press 2 on your phone to Activate or receive your PIN
Press 2 to get your PIN
Add your ID number as instructed
Add the last 4 digits of your credit card
New Pin will be read out. You cannot create your own pin for a credit card."
FC
FZ C's update08 Apr 2022, 09:15
Reviewer Update
after they have wasted hundreds of rand of my airtime
this is the private reply they give me
"TymeBank's reply:08 Apr 2022, 08:12
Hi there, You can dial *** from the phone registered with Credit Card
Listen to Intro and Dial/Press 2 on your phone to Activate or receive your PIN
Press 2 to get your PIN
Add your ID number as instructed
Add the last 4 digits of your credit card
New Pin will be read out. You cannot create your own pin for a credit card."
this is the private reply they give me
"TymeBank's reply:08 Apr 2022, 08:12
Hi there, You can dial *** from the phone registered with Credit Card
Listen to Intro and Dial/Press 2 on your phone to Activate or receive your PIN
Press 2 to get your PIN
Add your ID number as instructed
Add the last 4 digits of your credit card
New Pin will be read out. You cannot create your own pin for a credit card."
FC
FZ C's updateReviewer Update
08 Apr 2022, 09:38Tyme bank I have been reporting for a few weeks that the state of your incoming phone lines and your switchboard for completing all your recommended prompts are faulty.
I have made and received to and from, multiple phone calls to multiple companies.
So I am sure that the problem is not my phone. It is only your systems that are faulty.
Your phone line and switchboard does not allow me to follow the prompts:
It is badly scratchy and it keeps on cutting off, having resulted in me having to phone in multiple times, without any success & it has cost me a lot of money on airtime that I have now lost due to your systems being faulty.
The last RCS consultant I spoke to yesterday around 4pm was angry at me for reporting and not having an hour to chat, because I have been spending so much time on the phone with your bank, while I have not been assisted.
I refuse to let this go. I want a refund on my wasted airtime. This is unacceptable.
I have made and received to and from, multiple phone calls to multiple companies.
So I am sure that the problem is not my phone. It is only your systems that are faulty.
Your phone line and switchboard does not allow me to follow the prompts:
It is badly scratchy and it keeps on cutting off, having resulted in me having to phone in multiple times, without any success & it has cost me a lot of money on airtime that I have now lost due to your systems being faulty.
The last RCS consultant I spoke to yesterday around 4pm was angry at me for reporting and not having an hour to chat, because I have been spending so much time on the phone with your bank, while I have not been assisted.
I refuse to let this go. I want a refund on my wasted airtime. This is unacceptable.
FC
FZ C's update08 Apr 2022, 09:38
Reviewer Update
Tyme bank I have been reporting for a few weeks that the state of your incoming phone lines and your switchboard for completing all your recommended prompts are faulty.
I have made and received to and from, multiple phone calls to multiple companies.
So I am sure that the problem is not my phone. It is only your systems that are faulty.
Your phone line and switchboard does not allow me to follow the prompts:
It is badly scratchy and it keeps on cutting off, having resulted in me having to phone in multiple times, without any success & it has cost me a lot of money on airtime that I have now lost due to your systems being faulty.
The last RCS consultant I spoke to yesterday around 4pm was angry at me for reporting and not having an hour to chat, because I have been spending so much time on the phone with your bank, while I have not been assisted.
I refuse to let this go. I want a refund on my wasted airtime. This is unacceptable.
I have made and received to and from, multiple phone calls to multiple companies.
So I am sure that the problem is not my phone. It is only your systems that are faulty.
Your phone line and switchboard does not allow me to follow the prompts:
It is badly scratchy and it keeps on cutting off, having resulted in me having to phone in multiple times, without any success & it has cost me a lot of money on airtime that I have now lost due to your systems being faulty.
The last RCS consultant I spoke to yesterday around 4pm was angry at me for reporting and not having an hour to chat, because I have been spending so much time on the phone with your bank, while I have not been assisted.
I refuse to let this go. I want a refund on my wasted airtime. This is unacceptable.