RB
Robert B
1 reviews | Active since Mar 2026
11 Mar 2026, 14:24
Facts Don’t Matter – GoTyme Bank Rules by Gut Feeling, Not Proof
My phone and bank card were ****** while I was relocating. I have explained on multiple occasions that, because my phone was ******, I could not see the transactions as they happened. Despite this, GoTyme Bank still insists I “should have seen the charges” and has declined my ***** claim.
The transactions were not authorised by me, and the loss of R5,000 caused serious financial hardship. I feel the bank did not properly consider the circumstances or act in line with the Code of Banking Practice. Extremely frustrating experience.
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Replies (2)
GoTyme Bank | Formerly TymeBank's replyOfficial
11 Mar 2026, 14:25Good day Robert,
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply11 Mar 2026, 14:25
Official
Good day Robert,
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
GoTyme Bank | Formerly TymeBank
RB
Robert B's updateReviewer Update
11 Mar 2026, 14:47Thank you for your response, but I must clarify that I have already reported this matter to the Financial Ombudsman Service. I have tried repeatedly to resolve this issue directly with GoTyme Bank, yet it has become clear that the team handling my case does not fully review the facts or read the emails I’ve sent. (Id-47RQK20M)
I hope this matter is now taken seriously and addressed properly, as the continued delays and lack of proper investigation have caused significant frustration and financial stress.
RB
Robert B's update11 Mar 2026, 14:47
Reviewer Update
Thank you for your response, but I must clarify that I have already reported this matter to the Financial Ombudsman Service. I have tried repeatedly to resolve this issue directly with GoTyme Bank, yet it has become clear that the team handling my case does not fully review the facts or read the emails I’ve sent. (Id-47RQK20M)
I hope this matter is now taken seriously and addressed properly, as the continued delays and lack of proper investigation have caused significant frustration and financial stress.