KM
Kgaogelo M

1 reviews | Active since Sept 2025

01 Sept 2025, 13:30

Extremely Unhappy with TymeBank Service – Account on Hold for Over 2 Weeks

I am very disappointed with the service I have received from TymeBank. My account has been placed on debit hold for over two weeks now. I have called multiple times and was told the account is under investigation, and that I needed to submit an affidavit explaining everything. I have already sent the affidavit twice.

When I followed up, I was informed that I had to wait five days to allow the other bank to investigate. It has now been well over five days, yet no one has contacted me or given me any update. My money is still being held, and I am left completely in the dark.

This level of service is unacceptable. I am a loyal client and rely on access to my funds, yet I feel ignored and treated unfairly. I urgently need this issue resolved and my account unfrozen.

TymeBank, please treat this matter with the seriousness it deserves and provide me with a clear update immediately.

0
Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply01 Sept 2025, 13:45
Official
Hi Kgaogelo,
We sincerely apologise for the inconvenience caused to you. We have escalated this issue to our relevant department.

KM
Kgaogelo M's update03 Sept 2025, 08:23
Reviewer Update
This is 3 days later and my account is still on debit hold , nothing has been done but phone calls asking for more proof which I’ve provided? This is extremely disappointing