EXTREMELY POOR SERVICE. BRING BACK MY MONEY!!!!!

I WOULD NOT RECOMMEND THIS NONSENSE BANK TO ANYONE. TYME BANK IS HOLDING MY R3000 IN HOSTAGE AS THEY CLOSED ACCESS TO MY ACCOUNT WITHOUT INFORMING ME. I HAVE STRUGGLED FOR MONTHS TO GET THROUGH THEIR CONSULTANTS AS ONE HAS TO HOLD FOR HOURS ONLY TO BE TRANSFERRED TO A ***** DEPARTMENT THAT NEVER RESPONDS TO CALLS. THE ***** CONSULTANT REFUSED TO RELEASE MY MONEY BECAUSE OF A SELFIE THAT I COULD NOT TAKE DUE TO NOT HAVING A SMART PHONE AND OR DATA AVAILABLE EVEN THOUGH I VERIFIED ALL THEIR SECURITY QUESTIONS. I AM IN A HUGE FINANCIAL CRISIS AND DO NOT EVEN HAVE 10 CENT AT MY DISPOSAL TO EVEN PURCHASE DATA OR TRAVEL TO TOWN (WHICH BY THE WAY I DID EXPLAINE THAT I AM STUCK DEEP IN THE RURAL AREA WHERE I HAVE TO TRAVEL FOR ALMOST 2 HOURS BY BUS TO GET TO A KIOSK). I ASKED THEM TO RELEASE MY MONEY AS I DO NOT EVEN HAVE MONEY TO BUY A MERE LOAF OF BREAD, WHERE AM I EXPECTED TO GET DATA? BUT NOOO THE SO CALLED CONSULTANT BLATANTLY REFUSED. COULD TYME BANK KINDLY RELEASE MY MONEY AND CLOSE THIS NONSENSE ACCOUNT, I WILL BANK SOMEWHERE ELSE WHERE THE WELL BEING OF THEIR CLIENTS MATTERS.