Extremely disappointed with TymeBank

Extremely disappointed with TymeBank. After my mother passed away, it took over six months to release her funds due to staff incompetence, and when the money was finally paid out, accumulated savings profits were not reflected. I have also been locked out of my own funds while traveling simply because the bank wanted updated contact details, which nearly left me stranded. Most recently, unexplained charges of nearly R100 were deducted despite my balance not reflecting I was in arrears. Poor service, poor communication, and questionable fee practices have made this a deeply frustrating banking experience.