Extremely Disappointed – ***** Not Taken Seriously by the Bank

On Friday, 23 May 2025, I became a victim of a **** and reported the incident to the bank immediately. However, today, 27 May 2025, I received feedback stating that my personal information was "compromised" and that the bank cannot assist me. I strongly disagree with this conclusion.

I did not share my information with anyone. My question is: how did the ****mers get my personal details in the first place if it wasn't from an internal source? It raises serious concerns about a possible insider threat — someone with access to client data using that information to target and **** customers.

After seeing the first *****ulent transaction go through, I immediately contacted customer service. I was kept on hold for nearly 10 minutes without getting help. I then chose to cancel my card myself. Despite this, money still went out of my account, and I’m still being told that I am at fault.

They provided me with ***** case number GFD-267451, only to later conclude that I compromised my own information — which I absolutely did not. I lost money, and instead of being protected, I’m being blamed.

I am deeply disappointed in this bank’s handling of my case and the lack of urgency and accountability. This experience has left me feeling vulnerable and unsupported.

My cellphone number: *** (for reference and to validate the case)