Extremely Disappointed – *****, No Accountability, and Terrible Customer Service

I am beyond frustrated and disappointed with TymeBank. On 05 March 2025, money was *****ulently transferred from my GoalSave account – an account I used purely for savings, not daily transactions. Since then, it has been almost two months of complete inaction, empty promises, and no resolution.

Their ***** investigator, Wallace, has been absolutely pathetic. There’s no follow-up, no investigation updates, and cases are seemingly closed or “resolved” within 10 minutes without proper due diligence. I have had to call TymeBank multiple times, repeating the same information over and over again, only to be met with vague responses or none at all.

To make matters worse, when I called again today, the consultant wasn’t even aware that the case had been escalated to the Ombudsman – showing the shocking lack of internal communication and case management.

This whole experience has been emotionally draining, especially since these were funds I needed to contribute to my mother's funeral. TymeBank’s lack of empathy, urgency, and professionalism has been disgraceful.

I want my money back. And if I need to take legal action to get it, I will.

I would not advise anyone to bank with TymeBank. Their service is unreliable, disorganized, and deeply disappointing. Once this is resolved (if ever), I will be closing my account permanently.