NM
Nereshnee M
1 reviews | Active since Apr 2022
31 Aug 2022, 12:17
Extremely bad service Tymebank
Having a very difficult time trying to get access to my credit card due to my cellphone number being changed. Spent R350 worth of airtime being shoved from one department to another 10 or more departments. My new number had been updated in system, yet it still doesn't recognize it. Everybody just pushes you to the pre voice recording self help number which is useless
Helpful (0)
Replies (14)0
Replies (14)NM
Nereshnee M's updateReviewer Update
31 Aug 2022, 12:45Hi thank you for the response. My phone number was updated by your consultant. Hence this review. I still do NOT have access to activating my card as the voice prompt continues to insist I call from original cellphone number, yet it's changed on the tymebank app.
I've called the above stated number numerous times, and they continue to put me through to the automated voice prompt which continues to say my number isn't recognized.
I've called the above stated number numerous times, and they continue to put me through to the automated voice prompt which continues to say my number isn't recognized.
NM
Nereshnee M's update31 Aug 2022, 12:45
Reviewer Update
Hi thank you for the response. My phone number was updated by your consultant. Hence this review. I still do NOT have access to activating my card as the voice prompt continues to insist I call from original cellphone number, yet it's changed on the tymebank app.
I've called the above stated number numerous times, and they continue to put me through to the automated voice prompt which continues to say my number isn't recognized.
I've called the above stated number numerous times, and they continue to put me through to the automated voice prompt which continues to say my number isn't recognized.
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Aug 2022, 13:08 did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply31 Aug 2022, 13:08
Official
did you get a case number for the incident? The TymeBank Team
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Aug 2022, 13:09Apologies for the delay. we have escalated the matter to our team, we looking into your issue.
GoTyme Bank | Formerly TymeBank's reply31 Aug 2022, 13:09
Official
Apologies for the delay. we have escalated the matter to our team, we looking into your issue.
NM
Nereshnee M's updateReviewer Update
31 Aug 2022, 13:13No I did not get any case numbers as i have been sent from department to department an hour on the phone each time, and then eventually the call ends.
NM
Nereshnee M's update31 Aug 2022, 13:13
Reviewer Update
No I did not get any case numbers as i have been sent from department to department an hour on the phone each time, and then eventually the call ends.
NM
Nereshnee M's updateReviewer Update
31 Aug 2022, 13:21I have made numerous attempts over the past 2 days, sent from Pillar to post. How much longer will it take to get my card activated. Sorry but I've lost all my patience now. If you unable to help, tell me so i could make other efficient arrangements with other banks.
NM
Nereshnee M's update31 Aug 2022, 13:21
Reviewer Update
I have made numerous attempts over the past 2 days, sent from Pillar to post. How much longer will it take to get my card activated. Sorry but I've lost all my patience now. If you unable to help, tell me so i could make other efficient arrangements with other banks.
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Aug 2022, 13:22 Please send us the contact details linked to your account.
GoTyme Bank | Formerly TymeBank's reply31 Aug 2022, 13:22
Official
Please send us the contact details linked to your account.
NM
Nereshnee M's updateReviewer Update
31 Aug 2022, 13:28***
168 Munro Drive Reservoir hills Durban 4091
168 Munro Drive Reservoir hills Durban 4091
NM
Nereshnee M's update31 Aug 2022, 13:28
Reviewer Update
***
168 Munro Drive Reservoir hills Durban 4091
168 Munro Drive Reservoir hills Durban 4091
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Aug 2022, 13:35Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply31 Aug 2022, 13:35
Official
Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
NM
Nereshnee M's updateReviewer Update
01 Sept 2022, 09:21Good morning. With regards to tymebank, I haven't received any help as yet after being promised effective help and told the matter had been escalated.
Can they not offer assistance with someone that has the skill to work on my request?
Can they not offer assistance with someone that has the skill to work on my request?
NM
Nereshnee M's update01 Sept 2022, 09:21
Reviewer Update
Good morning. With regards to tymebank, I haven't received any help as yet after being promised effective help and told the matter had been escalated.
Can they not offer assistance with someone that has the skill to work on my request?
Can they not offer assistance with someone that has the skill to work on my request?
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Sept 2022, 11:56We’ve asked our team to get in touch with you.
GoTyme Bank | Formerly TymeBank's reply01 Sept 2022, 11:56
Official
We’ve asked our team to get in touch with you.
NM
Nereshnee M's updateReviewer Update
01 Sept 2022, 11:59Your team is putting me through voice prompts will says they cannot attend to my call and the call suddenly ends
NM
Nereshnee M's update01 Sept 2022, 11:59
Reviewer Update
Your team is putting me through voice prompts will says they cannot attend to my call and the call suddenly ends
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Sept 2022, 12:02Apologies.
GoTyme Bank | Formerly TymeBank's reply01 Sept 2022, 12:02
Official
Apologies.
NM
Nereshnee M's updateReviewer Update
01 Sept 2022, 12:04I know. But I need this card activated.
NM
Nereshnee M's update01 Sept 2022, 12:04
Reviewer Update
I know. But I need this card activated.
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Sept 2022, 15:18We on it
GoTyme Bank | Formerly TymeBank's reply01 Sept 2022, 15:18
Official
We on it