Extremely bad service, seems like they don't even know what they are doing.

I regret ever moving to Tymebank. I called customer service regarding an online purchase that was unsuccessful but money was deducted from my bank account. I enquired with the site where I was making an online ourchase/deposit via ozow, I was told that they never received the money. I called time bank on 3rd May 2021 and explained, I received a case number and the email further stated that my case will be resolved on or before 5 May 2021. Today is the 8th and I am yet to hear from Tyme bank. When I follow they tell me that they have escalated the matter to the "back office".

It is soo infuriating and each time I call I feel like I am being given the run around.