GP
Gavin P
1 reviews | Active since Aug 2024
05 Aug 2024, 09:38
Extremely Bad Service From Tymebank
Tymebank our daughter passed away more than two and a half years ago. She had a banking account with Tymebank, a month ago I managed to contact someone from Tymebank and they asked me to email documentation so that they can close the account, which I did. There was no acknowledgement of receipt of the email and all subsequent phone calls to their call center has not being successful because they stonewall you. You are never transfered to the right person who is supposed to handle this matter. Therefore as far as I am concerned the rating for Tyme back is 0 out of 5. I personally would not recommend Tymebank to anyone.
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Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Aug 2024, 12:57Hi Gavin, thanks for getting in touch. We're deeply sorry to hear that and for the experience you've had. Please confirm if is this the email address *** you have used to see through the documents and to which email address did you send them to?
GoTyme Bank | Formerly TymeBank's reply05 Aug 2024, 12:57
Official
Hi Gavin, thanks for getting in touch. We're deeply sorry to hear that and for the experience you've had. Please confirm if is this the email address *** you have used to see through the documents and to which email address did you send them to?
GoTyme Bank | Formerly TymeBank's replyOfficial
05 Aug 2024, 14:41Hi there. You can send an email to our team at *** and a friendly agent will assist you.
GoTyme Bank | Formerly TymeBank's reply05 Aug 2024, 14:41
Official
Hi there. You can send an email to our team at *** and a friendly agent will assist you.
GP
Gavin P's updateReviewer Update
02 Sept 2024, 09:03It's been three weeks, I've sent another email to Tymebank, and still no response. The continued silence from Tymebank regarding this matter, is disappointing and disturbing. I will not recommend Tymebank to anyone.
GP
Gavin P's update02 Sept 2024, 09:03
Reviewer Update
It's been three weeks, I've sent another email to Tymebank, and still no response. The continued silence from Tymebank regarding this matter, is disappointing and disturbing. I will not recommend Tymebank to anyone.