Extremely bad service and inconveniences

Good day I am writing this review with extreme frustration due to the very poor service I have been receiving from your customer service call centre - I once reported a ****** card month end July with the ***** department - I was ****** of my goods and cell phone on the day of the incident a good certizen helped me to to use his phone and accompanied me to the closest pick n pay store to try and get a new card and I had to use his cell number to get an OTP for the card , I did get the card but forgot to take his cell number when I left Free State Sasolburg, now few days later I tried to login to the app once I got a new phone and my profile was blocked, when I tried to do the self service I realised that an OTP gets sent to the other cell number which I do not have - I have been contacting both customer service and ***** department about this and everytime I explain the whole situation and they still demand that I need to confirm that cell number which I do not have, I was promised that a call Will be logged and someome would be in contact with me to assist till now no one has contracted me I only received an email that I will be contacted - it has been almost two months now sitting with the same situation and calling back and forth without any assistance at all , I called again on Tuesday and I was provided with an SMS to verify my identity which I did yesterday, the lady who assistede on ***** department side said as soon as that i confirm my identity via an SMS link I need to call customer service so that they can assist with updating my cell number and unblock me profile, I called explained the whole situation till today and still I am being told that they cannot assist of I can't confirm that cell number, I was able to use my card in the period and to my surprise yesterday I went to an ATM to check if my salary has been paid and to my surprise my card is now blocked, this has been a horrible experience for almost two months having to struggle paying bills and other things..... I am so disappointed with Tyme bank and their call centre very much i never received such a horrible experience with any bank...

Can management please contact me to resolve this issue as soon as possible,

Mosa Innocent Masoka ***