Extremely bad service.

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Tsoai T

So last week Thursday I tried to used my Tyme Credit Card and it didn't work. To my suprise when I log on TymeBank app the credit card account had disappeared. I called in immediately but my call was cut off at 5h30pm because "office hours" ended then. I called on Friday around 12pm but still 30 minutes on hold, my call was cut off again. Frustrated and furious I resorted to email. The only response I got was an auto response saying they'll get to me within 48hrs. 96hrs and counting later, nothing from this branchless bank. I've been using this credit card almost 3 years now and I've never had to deal with such. I don't think I'll ever recommend anyone to open even a savings account this this branchless kiosk bank.🤮

Helpful (0)

Replies (2)

GoTyme Bank | Formerly TymeBank's replyOfficial

05 Jun 2025, 12:51

Hi Tsoai,

We sincerely apologize for any inconvenience this may have caused. Kindly note the Creditcard was offered as a partnership between RCS and Tymebank , unfortunately we will no longer be offering the CreditCard.

GoTyme Bank | Formerly TymeBank's reply05 Jun 2025, 12:51

Official

Hi Tsoai,

Tsoai T's updateReviewer Update

08 Jun 2025, 17:49

Ooh now you care to only note that now? Your useless agent couldn't even indicate when such communication was sent. Not even an arrangement was made with you equally useless partner to arrange contact with customers on how to repay the outstanding balances. Imagine the financial complications you could potentially cause for customers. But what should one expect from branchless kiosk bank

Tsoai T's update08 Jun 2025, 17:49

Reviewer Update