Extremely bad service

My account was placed on hold due to ***** committed by another person which I knew nothing about. I had to do an affidavit at SAP which I've done and submitted a week ago. I was told my issue would be resolved within 24 to 48 hours but it still isn't. Every time I call in to speak to the ***** department I get put on hold, waiting to speak to someone it takes more than 30 30 minutes. Later I just put the phone down because nobody answers the phone. It's extremely frustrating because it's the 4th time I'm calling now and it amounts to more than 2 hours staying on the line waiting for them to pick up without talking to anyone and my problem still isn't resolved. This is terribly bad service - actually no service at all.