Extremely bad customer service

Tymebank placed my account on Debit Hold I can't access the funds in my account. They asked me for an affidavit before they can remove the debit hold and it's almost two months now. I tried contacting them to find out how long am I still going to be placed on debit hold, they transferred me to diffent departments where they placed me on hold for 48min and I drop the phone and call back the same thing happened. I didn't just drop the phone the minutes finished and had to buy more airtime to call them. R100 airtime finished without any assistance from Tymebank.