1 reviews | Active since Mar 2023
extreme disappointment and frustration with the level of service provided by Tymebank
I am writing to express my extreme disappointment and frustration with the level of service provided by Tymebank, particularly in response to the urgent issue of a debit hold on my account. .
*** Neo Mo***eng Despite completing all required authentication processes and diligently following instructions by calling back as instructed, my account remains on debit hold. NB: I was assured this will be resolved within 24 hours...........
What exacerbates the situation is the difficulty in reaching your customer service agents via telephone. Not only does it consume an exorbitant amount of credit airtime for calls, but also the promised call backs have not materialized. This lack of communication and assistance from your end is utterly unacceptable.
As a loyal customer, I expected better from Tymebank, especially in handling urgent matters such as this.
I urgently request that you rectify this issue immediately and release the debit hold on my account.
Despite an issued timeline of 24 hours -
the issue has not been rectified.
As you are aware, this situation has directly impacted my trading activities and has caused substantial damage to my business.
I expect prompt action and when I can expect my account to be fully functional again.
Despite an issued timeline of 24 hours -
the issue has not been rectified.
As you are aware, this situation has directly impacted my trading activities and has caused substantial damage to my business.
I expect prompt action and when I can expect my account to be fully functional again.