Error Code ***

I was invited to try out the online loan facility and thought let me give a test drive. Once the amount was selected and the payment terms, I could not proceed any further due to an error code "***". After many attempts over several days, I decided to report the matter, firstly by email and then by phone call. It seems that because I have Identity protection in place, Tyme Bank is unable to remove the error code, as there is no facility to upload the ID protection letter, either by an applicant or by Tyme Bank. Such a pity, with what seems to be such an easy application process, only to be caught short with their own technology!