S
Sara

1 reviews | Active since Apr 2021

09 Oct 2024, 20:01

*****

I`m extremely disappointed, bleeding and disturbed by non compliance of POPIA which I experienced. *****sters had access to my Tymebank Profile. This afternoon I was ****med, I received a call from a gentleman who identified himself as a Tymebank representative. He addressed me with all my my names, had my mobile number, card number, address and managed to withdraw money from my account. I received various smses which seemed ligit which he sent as we were on call. The first one read Tymebank Anti-***** "Your SmartApp Banking was loogged into from a device that you have not used before. If this was not you call ***. This is the same number provided and style on smses I received after I called the second time. What disturbs me is him having my ID and address. I have accounts at other banks, how was my information hacked from Tymebank? I lost confidence as he the information he had was exactly my profile with Tymebank. He even gave me the call centre number which is at the back of the card. Informed me of my last transaction which I had processed over the weekend. After hanging up I called the Tyme bank number only to learn that I was ****med and transactions were already processed in my account.

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply11 Oct 2024, 12:17
Official
Hi Sara, thanks for getting in touch. We're truly sorry to hear about your experience. TymeBank will never give you a call without your request. Please note that TymeBank will never ask you for account details, PIN numbers, passwords, or One-Time Pins (OTPs) over the phone, via email, or via social media. The TymeBank Team