MF
Marcia F
1 reviews | Active since Mar 2014
26 Dec 2025, 07:14
Duplicated transaction not reversed
I bought paint from Heritage paints. The POS machine timed out and the salesperson then used another POS machine to complete the transaction. When I got home, I noticed that thevtransaction was duplicated though I only received 1 SMS.. I phoned Heritage and told them I would get the transaction reversed by Tyme. I phoned Tyme and got ref nr CD-208810. I sent them proof if the duplicated transaction. I thereafter got regular sms'es from Tyme to say the matter would be resolved by 24 Dec. It is now past the 24th?
Such a simple matter to resolve and you have all the proof?
Not a good reflection on Tyme's query department. I have always been super happy with Tyme bank, until now.
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Replies (3)0
Replies (3)
GoTyme Bank | Formerly TymeBank's replyOfficial
26 Dec 2025, 12:36Good day Marcia,
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,TymeBank
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,TymeBank
GoTyme Bank | Formerly TymeBank's reply26 Dec 2025, 12:36
Official
Good day Marcia,
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,TymeBank
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,TymeBank
MF
Marcia F's updateReviewer Update
27 Dec 2025, 10:55Much appreciated for prompt reply and action. Reversal received. Very happy Tyme customer
MF
Marcia F's update27 Dec 2025, 10:55
Reviewer Update
Much appreciated for prompt reply and action. Reversal received. Very happy Tyme customer
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Dec 2025, 12:52We are delighted to hear that the reversal has been received and that you are satisfied with the outcome. Thank you for your patience and for being a valued TymeBank customer.
GoTyme Bank | Formerly TymeBank's reply27 Dec 2025, 12:52
Official
We are delighted to hear that the reversal has been received and that you are satisfied with the outcome. Thank you for your patience and for being a valued TymeBank customer.