Don't open an account with this bunch unless you've got lots of patience

I drove around the whole of Friday afternoon trying to find an operational kiosk. First problem when I found a kiosk: Sorry something wrong please try later, was the message. Next problem, your website gives kiosk locations, I drove from location to location, sorry kiosk no longer there. Third problem, try to phone you, wait 10 minutes for call to be answered, you tell me to hold on and then hang up. All I'm trying to do is pick up my son's debit card. I'm seriously regretting opening an account for my son if this is the service I can expect.