Do you have "tyme" on your hands? Don't waste it on Tymebank

I simply can't understand why it is such a struggle to update an cell phone number on an account.

- Account upgraded 2 months ago and card provided - Upgrade was never done on the system - 24 July 2020 tried to change cell number on account. Kiosk not working. NO answer when phoning help desk - 30 July 2020 e-mailed service department. 26 august 2020 still no answer on any mails - Week of contacting Facebook and Instagram, finally some communication. Told to go to a kiosk - 5 Kiosks later no update as none of the kiosks work - Facebook and Instagram consultant promises that contact will be made - 26 August 2020 - FB consultant claims contact was made and assisted on 24 August 2020 - No one from Tymebank made any contact. Requested recording. - Cell number still not updated and account still not upgrading you guessed it still no communication on my e-mail that was sent 30 July 2020

Not a pleasant experience at all!