Do not use TymeBank

Your digital bank works just fine until such time that something goes wrong. No Branch or Human Element to assist. I need a debit hold removed form my account. For some reason I am failing the security questions. What more must I do to prove to you that I am the actual person who owns this account? I have called in at least 6 times. No-one wants to put my call through to a Manager to escalate the situation. I logged into my Banking App with my FINGERPRINT. So either someone chopped off my finger to get into my account - highly unlikely, OR, I am the person who owns the account and the money in it. Can you just release my funds so I don't have to deal with you ever again.