Do not trust TymeBank with your money. ITS GIVING 0/10

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Sasha B

TymeBank strikes on my loan again. So last month I posted about them debiting my account. After TWO posts and tons of pointless calls, it was fixed. Spoiler alert: they were in the wrong.

This month, it’s a new problem! They debited me TWICE. Almost 1000 more than is my debit order agreement. None of which makes sense as I have never missed a payment. I had to wake up to see this ******* on my account. Now I’m contemplating completing this loan and closing my bank account. It’s not even possible that one bank can mess up something that simple.

All this relationship should be: Take the AGREED UPON AMOUNT. And go. What is it? Monthly emails monthly posting on hello Peter and reducing your NPS. Why? Because if my budget has to suffer. My credit score has to suffer. You will be rated a top bank over my dead body. Customer service? ****. Ability to fix things they break? ****.

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Replies (2)

GoTyme Bank | Formerly TymeBank's replyOfficial

30 Apr 2025, 12:39

Hi Sasha, It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out.

GoTyme Bank | Formerly TymeBank's reply30 Apr 2025, 12:39

Official

Sasha B's updateReviewer Update

02 May 2025, 10:53

No one has called me with a resolution. After messing up my budget. Come on TymeBank I need my money bank. It is not right to debit someone almost 1000 more than they agreed to pay in monthly instalments. Why is there an issue with the loan every single month?

Sasha B's update02 May 2025, 10:53

Reviewer Update