DO NOT ACCEPT ANY TYME BANK CASH VOUCHERS

I received a cash send voucher from a Tyme Bank user. They sms came from one of those numbers, with a Tyme Bank logo, etc. I visited 2 Pick n Pay stores, none of them could give me my money but also cannot tell me what the issue is other than it says "invalid smart shopper". Not entirely sure what a smart shopper has to do with a cash voucher. I called Tyme Bank, I've emailed Tyme bank and sent them a screenshot of the exact message that was received. All they can say is "sorry, we dont have access to vouchers" No one can assist by telling me if it is a *****ulent voucher or if the voucher is even valid. All this money now gone down the drain and I cannot even get hold of the sender which makes me suspicious that it is not valid, however i need tyme bank to confirm the voucher number at least or at least an explanation as to why I cannot withdraw it, but NO ONE is willing to go above and beyond. So they as a bank just allow their customers to go around ****ming people with their name. Well done on your service!