Do better

I called three times this morning regarding something as basic as a proof of payment—a document that, due to the limitations of the new app, cannot even be downloaded as a PDF. I was told the matter would be handled, so I spent the entire day waiting for the document.

Instead, I eventually received an email stating:

“Your Document Request with Case ID DR-125882 has been logged and is Resolved-Completed.”

Resolved and completed? Yet no document was ever received.

What makes this even more frustrating is that I have previously advocated for people to join TymeBank, genuinely believing it was a convenient and reliable banking option. After today's experience, I honestly feel let down and embarrassed to have recommended the bank to others.

If something as simple as providing a proof of payment can take an entire day, involve three phone calls, and still not be resolved despite the case being marked “Completed,” then there is a serious problem with the customer service and support process.

TymeBank, this is not the level of service customers deserve. Extremely disappointing