Distraught widow

I have been trying to wind up my husbands estate, contacting various businesses and Tymebank is just giving me the run around. Emails are not responded to since 12 November 2025, when I call I'm left on a long hold , when I ask for a call back like today, the agent Karabo told me she can get someone to email me back. I expressed how my emails are never responded to it's been 2 months now and she couldn't help. I called earlier today and spoke to Elliot who didn't even bother calling back after the call disconnected. Didn't even email me to say they continued looking for a solution and found 123. TymeBank is just proving that having a paperless and branch less bank is not working. What happens to widows and widowers who don't have access to email and airtime? Does that mean their spouses money just goes to their own banks account? Why is TymeBank so insensitive towards widows and widowers?