SM
Siyanda M

1 reviews | Active since Dec 2021

29 Jan 2022, 08:36

Dissatisfied about the TymeBank customer service

I just got off on a call with one of your operators.

The person was so unprofessional and rude. He was inpatient and annoyed. I had a very bad services that lead me to doubt the bank as a whole. I’m even very sceptical to put more money into the bank. People like him should not be hired to deal with customers if that is how he is. I feel so insulted. You cannot have unfriendly staff when you dealing with people. At the end of the call, I asked him to transfer me to the other department, did he not cut off the call?

I even have thoughts of moving my salary to the bank but after this call. I don’t think I will be doing it.

TymeBank: Your Call Me Back case request has been Resolved-Contacted. Case ID CB-48286. Help: ***

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Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply30 Jan 2022, 14:42
Official
Hi Siyanda, we apologise for your experience with our customer support consultant. How can we better your experience with us? The TymeBank Team