DISSAPPOINTMENT, INCONVENIENCES AND STRESS

The digial banking initiative was great. However the impersonal services online to ill trained from PnP representatives leaves much to be desired. Your bank account will be 'Put on hold' for no reason. When ou enquire, the account will be terminated and rudely instructed to provide alternative banking details with 3 months bank statement. The reimbur*****t will take 7 -14 days. Therafter you will receive a cold sms that your matter have been resolved you can reactivate your acc. The process will be repeated with great disappointment and inconvinance without help since everyone who talk to is escalating the concern. The response after 72hrs will same the same. Provide us with an alternative banking details for refund. No explanation, apology or aknowledgement of inconvinance and stress.