Dissapointed

I have had my TymeBank account for years and never had any issues. I am dissapointed that for the for the first time I see the value of a Bank Institute having a physical branch one cannvisit because the callcentre and emails facilities for GoBank/TymeBank. I called them on 11 March to tell them payments I made from their new app on 24 Feb were not received by the vendors. The callcentre checked and said on their side it shows the money went out of my bank account. I sent the POP's to the vendor and they said they can't work with these. Isent my bank statement and they still insist no payment was received. GoBank has been updating me via email stating that they are still investigating. Today they sent an email saying RESOLVED. I called them to query what resolved means because the vendor has still flagged the payments I made as not received and now in arrears. I have had to pay the vendor today again for last month and this month to stop the ongoing late charges on my name.

The GoTyme call centre agent could not tell me what resolved means. I have been patient with TymeBank/GoBank I find it dissapointing they did not bother to engage me on reasons for closing this prior to stating resolved. The call centre agent said she has sent a query and then she will call back once she gets an answer. Why must I be the one running after them? I cant use GoTyme anymore to make payments. Because I wont knkw whether the vendor will reveice the funds or not. If they dont I need to do. Whole dance for over 10 days to even hear why the issue is resolved with no solution commumicated to me. I am dissapointed because this has been my trusted bank and I have asked many friends and family to use it because it was convenient and reliable. Now its the opposite of both