Dispute

I am so upset and I am going to definitely going to close my account. The consultants are rude and know nothing!!! On the 27 October my pay day I used a Standard Bank atm to withdraw an amount which wasn’t successful saying it was cancelled. I tried to use another atm since you do not have atms as a bank and it declined when I checked my app it showed that I no longer had funds. I called Tyme Bank they logged the error and promised the latest I’d receive my funds will be the 3rd November. Which has been changed to 27th November?????? I have called time and time again sent proof from the atm I used immediately that morning but still I’m struggling financially and no one is caring about how I am surviving as a client! I took matters in my own hands and called Standard Bank who was willing to assist but needs a card service number they provided Tyme bank when they logged the error with them I then called Tyme bank and was told I need to wait the 35 working days. The refused to assist me!!! What for??? This is not something that needs over a month to fix why are you so neglectful as a bank where people trust you with their hard earned money? Anyone who has trusted Tyme bank with their salary change banks immediately you will find yourself in trouble this festive season I tell you trust me! They don’t care their agents are unhelpful and all they will tell you in a turn around time of a month. So when you lose thousands this festive season know that they will come back to you after months and will probably not even refund anything. Anyone who knows where I can complain where I can get help cause this is ridiculous. And this was a huge amount