Dismissive and poor service. Lack of Listening skills

Dear All

I hope this message finds you well.

I wanted to bring to your attention a rather unpleasant discussion I had with Nakiba regarding my Tyme Bank credit card balance. I am writing to express my frustration and seek a resolution for the incorrect balance displayed on my account.

According to my records, my current balance stands at a negative R 775. This negative balance is the result of the oversold amount. However, I would like to highlight that the amount required for the debit order is R 2179, which includes the oversold amount. Despite making the necessary payment, the balance still reflects as negative, when it should actually show an available balance of R 1400.

To make matters worse, Nakiba displayed a dismissive attitude and did not take appropriate measures to resolve the issue at hand. This has left me feeling highly dissatisfied with the customer service I received. I believe it is imperative that my account is rectified urgently, as it is currently inflated due to this discrepancy.

I kindly request your immediate attention to this matter. It is essential that my account balance is adjusted correctly and reflects the accurate amount. Furthermore, I urge you to address the attitude displayed by Nakiba during our interaction, as this level of customer service is unacceptable and reflects poorly on your organisation.

I trust that you will take swift action to resolve this issue and restore my confidence in Tyme Bank's services. Thank you for your attention to this matter, and I eagerly await a prompt resolution.

Yours sincerely, Godfrey Khambane